Booking & Cancellation Policy

Last Updated: October 05, 2026

1. Introduction

Welcome to Académie Milala!

To provide you with a professional, pleasant, and well-organized experience, we have established a booking and cancellation policy applicable to our aesthetic treatments, beauty services, and professional training programs.

We encourage you to carefully review the following terms before booking an appointment or registering for a training course.

Our goal is to ensure efficient scheduling while respecting our clients’ rights.

2. Booking Beauty and Aesthetic Services

Appointments can be booked directly through our website, by phone, or through our online booking platform.

When making a reservation, we ask that you provide accurate information, including your name, phone number, and email address.

An appointment confirmation may be sent to you by email or through our booking system.

We recommend arriving on time to fully enjoy your scheduled service.

3. Appointment Changes and Cancellations

We understand that unexpected circumstances may arise.

If you need to modify or cancel an appointment, we kindly ask that you notify us as soon as possible so our team can adjust its schedule accordingly.

All appointment modification requests are subject to availability.

Any applicable cancellation fees or specific conditions for certain services will be clearly communicated before your booking is confirmed.

No undisclosed fees or charges that violate applicable laws will be imposed.

4. Late Arrivals and No-Shows

To respect everyone’s scheduled appointments, we recommend arriving a few minutes before your appointment time.

In the event of a significant delay, we may need to shorten your service or offer a new appointment based on availability.

If you fail to attend your appointment without prior notice, the cancellation conditions communicated at the time of booking may apply, subject to applicable legal limitations.

5. Booking and Registration for Training Programs

Académie Milala offers in-person professional training programs for individuals looking to develop or improve their skills in the beauty and aesthetics industry.

As spaces are limited, we encourage participants to register in advance.

Each registration must include the information necessary to establish the training agreement.

Participants will receive essential information about their selected program, including:

Training content and objectives.
Duration and scheduled dates.
Training location.
Total price and applicable taxes.
Payment terms.
Cancellation and refund conditions.

Registration is confirmed in accordance with the terms communicated to the participant and applicable legal requirements.

6. Training Deposits and Payment Terms

For in-person training programs where a reservation deposit is legally permitted, Académie Milala may require a deposit of CAD $500 to reserve a place.

This amount is applied toward the total cost of the training program and forms part of the registration payment.

The collection of a deposit, its payment requirements, and any applicable refunds remain subject to Quebec law.

For training agreements governed by the relevant provisions of Quebec’s Consumer Protection Act, no payment will be required before the first class when such a prohibition applies.

Payment schedules will be specified in the training agreement or registration documents.

7. Training Registration Cancellations

All cancellation requests must be submitted in writing to Académie Milala at:

info@academiemilala.ca

Cancellation Before the Training Begins

For training agreements governed by the applicable provisions of Quebec’s Consumer Protection Act, participants may cancel their registration before the training begins without incurring fees or penalties.

If any payments have already been made, they will be refunded in accordance with applicable legal requirements.

This rule also applies when a cancellation is requested 25 days or more before the training start date.

Cancellation After the Training Has Started

Once a training program has begun, participants retain the right to request cancellation of their agreement.

For training agreements covered by the relevant provisions of Quebec’s Consumer Protection Act, Académie Milala may charge:

The cost of classes already attended.
A penalty equal to the lesser of CAD $50 or 10% of the price of the classes not yet attended.

Any additional amounts already paid must be refunded in accordance with applicable legal requirements.

Refund Processing Time

Where the applicable provisions governing training agreements require it, refunds will be issued within 10 days following the submission of a written cancellation notice.

8. Training Schedule Changes and Postponements

Académie Milala may occasionally need to modify the date, schedule, or organization of a training program due to operational requirements or unforeseen circumstances.

In such cases, affected participants will be informed as soon as possible.

An alternative training date may be offered.

Requests to reschedule made by participants will be reviewed based on availability and the applicable contractual terms.

Any changes or postponements must respect participants’ rights under Quebec law.

9. Training Cancellation by Académie Milala

If Académie Milala is unable to hold a scheduled training program, registered participants will be contacted to discuss an appropriate solution.

Depending on the circumstances, available options may include:

Rescheduling the training to a later date.
Transferring the registration to another session with the participant’s consent.
Refunding the amounts owed in accordance with the agreement and applicable laws.

We are committed to communicating any significant changes clearly and transparently.

10. Training Participation Requirements

To maintain a professional and productive learning environment, each participant agrees to:

Respect the training schedule.
Follow educational and safety instructions.
Treat instructors and fellow participants with respect.
Use the provided equipment properly.
Follow hygiene and safety procedures specific to the training activities.

Any situation that may compromise safety or disrupt the training environment may result in appropriate measures, in accordance with the agreement and applicable laws.

11. Health and Safety During Treatments

The health, safety, and well-being of our clients are among our top priorities.

For certain treatments, we may request relevant information about your health, allergies, or potential contraindications.

We encourage you to disclose any important information before your treatment begins.

Académie Milala reserves the right to postpone or decline a treatment when justified by health or safety concerns, subject to applicable legal obligations.

12. Refund Terms and Conditions

Eligible refunds are processed according to the terms of the agreement and applicable legal requirements.

When a refund is due, it will be issued within the legally required timeframe, generally using the original payment method whenever possible.

For any questions regarding a refund, please contact our team and provide your name, the service or training program concerned, and your booking date.

13. Changes to This Policy

Académie Milala reserves the right to update this policy to reflect changes in our services, training programs, or legal requirements.

Any updates will be published on this page.

The conditions applicable to an existing confirmed booking or registration will remain those established in the original agreement, unless changes are permitted by law or accepted by both parties.