MILALA Clinic Academy – Care and training center in Montreal, Quebec

Last Updated: October 26, 2026

1. Introduction

Welcome to the Académie Milala website, accessible at https://academiemilala.com/.

At Académie Milala, we place great importance on the privacy and protection of the personal information of our clients, students, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, book an appointment, register for a training course, or use our services.

We are committed to handling your personal information responsibly and in accordance with applicable privacy laws in Quebec, including the Act Respecting the Protection of Personal Information in the Private Sector, as amended by Law 25.

2. Personal Information We Collect

As part of our business activities, we may collect certain personal information, including:

  • Your first and last name.
  • Your email address.
  • Your telephone number.
  • Your billing or shipping address, when necessary.
  • Information related to your bookings and appointments.
  • Information required for registration in our training programs.
  • Information related to your purchases and transactions.
  • Messages and information voluntarily submitted through our contact forms.
  • Certain technical data, such as your IP address, browser type, and pages visited.

For certain beauty and aesthetic treatments, we may also request relevant health information, including allergies, contraindications, or other details necessary to ensure the safety of the treatment.

Such sensitive information is collected only when necessary, with the required consent, and is subject to appropriate security measures.

3. How We Use Your Personal Information

The information we collect may be used to:

  • Respond to your questions and inquiries.
  • Schedule, confirm, or modify your appointments.
  • Manage your registrations for training courses.
  • Process your orders and payments.
  • Provide follow-up services and training support.
  • Send important information regarding your appointments or purchases.
  • Improve your experience on our website.
  • Ensure the security and proper functioning of our platform.
  • Comply with our legal and administrative obligations.

We may also send promotional communications regarding our services, training programs, or special offers when you have provided your consent or when permitted by law.

You may withdraw your consent to receive promotional communications at any time.

4. Online Appointments and Bookings

Our website allows visitors to book appointments for certain beauty and aesthetic services.

When you make a reservation, certain information may be collected to verify your identity, communicate with you, and organize your appointment.

Some bookings may be processed through an external appointment scheduling platform. In such cases, your personal information may also be processed in accordance with that platform’s privacy policy.

We encourage you to review the terms and privacy policies of third-party services before submitting your personal information.

5. Training Registrations and Online Purchases

When you register for a training course or make a purchase through our website, we may collect the information necessary to process your registration, order, or payment.

This information may include your contact details, order information, and billing information.

Electronic payments may be processed through secure third-party payment service providers. Information submitted directly to these providers is subject to their respective privacy policies.

We do not store complete credit card numbers when payment processing is handled entirely by an external payment provider.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and ensure certain features function properly.

Cookies may be used to:

  • Maintain the proper operation of the website.
  • Remember certain user preferences.
  • Facilitate shopping cart and purchasing functions.
  • Analyze website traffic and performance when analytics tools are enabled.
  • Improve our content and services.

Where required by law, we request your consent before activating non-essential cookies or technologies that allow us to identify, locate, or profile you.

You can also manage certain cookies through your browser settings.

7. Sharing Personal Information

We do not sell your personal information.

However, certain information may be shared with service providers when necessary for our business operations, including:

  • Web hosting providers.
  • Appointment booking platforms.
  • Payment processing providers.
  • Delivery services, when applicable.
  • Technical and IT service providers.

Such disclosures are limited to the information necessary to provide the relevant services and are managed in accordance with applicable legal requirements.

Some service providers may process or store information outside Quebec. In such cases, the assessments and protective measures required by law are implemented before any personal information is disclosed.

8. Data Retention and Security

We implement reasonable security measures appropriate to the sensitivity of personal information to prevent loss, unauthorized access, disclosure, or misuse.

These measures may include access controls, IT security procedures, and internal confidentiality policies.

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal retention requirements.

When the information is no longer required, it is securely destroyed or anonymized in accordance with applicable laws.

Although we implement appropriate security measures, no method of transmitting information over the Internet can be guaranteed to be completely secure.

9. Your Privacy Rights

In accordance with applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate, incomplete, or ambiguous information.
  • Withdraw your consent to certain uses of your personal information, subject to legal restrictions.
  • Request the deletion of personal information when legally permitted.
  • Request, in cases provided by law, that your personal information be provided in a structured and commonly used technological format.
  • Submit a complaint regarding the handling of your personal information.

To exercise your rights, please contact us at info@academiemilala.ca.

We will process your request in accordance with applicable legal requirements and deadlines.

10. Links to Third-Party Websites

Our website may contain links to external platforms, including social media networks, appointment booking services, and payment providers.

We do not control the privacy practices of these third-party websites.

We recommend reviewing their privacy policies before providing any personal information.

11. Protection of Minors’ Personal Information

Protecting the personal information of minors is particularly important to us.

Where required by law, including for individuals under the age of 14 in Quebec, consent from a parent or legal guardian is required for the collection and use of personal information.

12. Changes to This Privacy Policy

Académie Milala reserves the right to update this Privacy Policy to reflect changes in our services, business practices, or legal requirements.

Any changes will be published on this page, along with an updated revision date.

Where required by law, affected individuals will be informed of any changes.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy, the use of your personal information, or the exercise of your privacy rights, please contact us.

Académie Milala

Address: 9825 Boulevard de l’Acadie, Suite 101 B, Montreal, Quebec, H4N 2W2, Canada

Phone: 438-380-8003

Email: info@academiemilala.ca

Website: https://academiemilala.com/

We are committed to carefully reviewing your requests and protecting the confidentiality of your personal information.