MILALA Clinic Academy – Care and training center in Montreal, Quebec

Last Updated: October 26, 2026

1. Introduction

Welcome to the Académie Milala website, accessible at https://academiemilala.com/.

These Terms and Conditions define the rules for using our website and the conditions applicable to our services, professional training programs, bookings, and online purchases.

By using our website, making a reservation, or registering for a training program, you acknowledge that you have read these Terms and Conditions.

Académie Milala reserves the right to modify these terms at any time, in accordance with applicable laws.

2. About Académie Milala

Académie Milala is an establishment located in Montreal, Quebec, specializing in beauty and aesthetic treatments, as well as professional training in the beauty industry.

We offer various services and training programs related to facial treatments, hairstyling, permanent makeup, eyelash extensions, and other aesthetic techniques.

Our mission is to provide a high-quality experience that combines professionalism, expertise, and personalized support.

3. Website Use

By browsing our website, you agree to use it legally and respectfully.

The following activities are strictly prohibited:

  • Using the website for fraudulent or illegal purposes.
  • Providing false or misleading information.
  • Attempting to gain unauthorized access to the website’s systems.
  • Copying or reproducing website content without permission.
  • Disrupting the proper operation of the website or compromising its security.

We reserve the right to take appropriate action in the event of misuse of our website.

4. Appointments and Bookings

Appointments for our beauty and aesthetic services may be booked online, by telephone, or through any other communication method provided by Académie Milala.

When making a reservation, you agree to provide accurate information and arrive at your scheduled appointment time.

A booking confirmation may be sent by email, telephone, or through our online booking platform.

We recommend arriving on time to fully benefit from your scheduled service.

Late arrivals may result in a shortened treatment session or require rescheduling, depending on availability.

5. Appointment Cancellation and Modification Policy

We understand that unexpected circumstances may arise and that you may need to modify or cancel your appointment.

We kindly ask that you notify us as soon as possible so that we can manage our schedule efficiently.

Specific cancellation, modification, deposit, or refund conditions applicable to your booking will be communicated before your reservation is confirmed.

Any applicable fees must be clearly disclosed and comply with relevant legislation.

If Académie Milala cancels an appointment, we will contact you to offer an alternative date or another appropriate solution.

6. Professional Training Registration

Académie Milala offers various professional training programs for individuals wishing to develop or improve their skills in aesthetics, beauty, and hairstyling.

Registration for a training program requires providing accurate information and complying with the specific conditions of the selected program.

Program descriptions, duration, prices, prerequisites, and participation requirements are provided in the information relating to each training course.

We reserve the right to modify training schedules, dates, or organization when necessary, while respecting participants’ legal rights.

In the event of significant changes, registered participants will be informed as soon as possible.

7. Training Cancellations and Refunds

Requests to cancel training registrations are processed in accordance with applicable Quebec laws and the terms of the agreement entered into with the participant. Booking & Cancellation Policy

For training agreements governed by the relevant provisions of Quebec’s Consumer Protection Act:

  • Cancellation before the training begins cannot result in a penalty.
  • After the training begins, any amount charged is limited to what is permitted by law, including the cost of classes already attended and, where applicable, the legally authorized cancellation penalty.
  • Any applicable refunds will be processed within the time limits prescribed by law.

Refund conditions may vary depending on the nature of the training program and the applicable legal framework.

For all cancellation requests, please contact us at info@academiemilala.ca.

8. Prices and Payment Terms

All prices displayed on our website are in Canadian dollars (CAD), unless otherwise specified.

Applicable taxes will be indicated at the time of booking, registration, or purchase.

Payment methods and conditions may vary depending on the selected service or training program.

Online payments may be processed through third-party providers specializing in secure transactions.

Customers are responsible for providing accurate and valid payment information.

Any additional charges or fees will be disclosed before the transaction is confirmed.

9. Online Purchases and Orders

Certain training programs or products may be available for purchase directly through our website.

Before completing an order, customers are encouraged to verify the information provided, including the selected product or training program, price, and applicable conditions.

An order confirmation may be sent to the email address provided during the transaction.

Cancellation, return, or refund conditions applicable to a purchase will be communicated before the transaction is completed, in accordance with applicable laws.

If you experience any issues with an order, please contact us so that we can find an appropriate solution.

10. Health, Safety, and Aesthetic Treatments

The safety and well-being of our clients are among our top priorities.

Before certain aesthetic treatments, clients may be required to complete a questionnaire or provide relevant information regarding their health, allergies, or potential contraindications.

You agree to provide accurate information to allow for an appropriate assessment of the proposed treatment.

Académie Milala may recommend postponing or cancelling a treatment when justified by safety concerns or medical contraindications.

Treatment results may vary from person to person depending on individual factors.

Information presented on our website is not intended to replace consultation with a healthcare professional when necessary.

11. Training Results and Certifications

Académie Milala is committed to providing training programs in accordance with the agreed descriptions and conditions.

The development of skills depends on each participant’s attendance, dedication, and individual practice.

Completing a training program does not automatically guarantee employment, a specific income, or the issuance of a professional license.

Any certificate or attestation issued upon completion is subject to the requirements of the relevant training program.

Participants are responsible for verifying the regulatory and professional requirements applicable to their intended activities.

12. Intellectual Property

All content available on the Académie Milala website, including text, photographs, images, logos, graphic elements, videos, and educational materials, is protected by applicable intellectual property laws.

Any unauthorized reproduction, distribution, modification, or commercial use of this content is prohibited.

Training documents and educational materials provided to participants are intended for personal use within the specified educational framework, unless otherwise authorized.

For permission to use our content, please contact us.

13. Protection of Personal Information

The privacy and security of our visitors’, clients’, and students’ personal information are important to us.

Information collected as part of our activities is processed in accordance with our Privacy Policy and applicable Quebec laws.

We encourage you to review our Privacy Policy to learn more about how we collect, use, store, and protect your personal information.

14. Links to Third-Party Websites

Our website may contain links to external platforms, including booking services, payment providers, and social media networks.

These websites have their own terms of use and privacy policies.

We recommend reviewing their terms before using their services.

Académie Milala is not responsible for the content or practices of these independent platforms, subject to applicable legal obligations.

15. Limitation of Liability

We strive to ensure that the information published on our website is accurate, complete, and up to date.

However, occasional errors or technical interruptions may occur.

We do not guarantee that our website will always be accessible or free from technical issues.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies available to consumers under applicable laws.

16. Changes to the Terms and Conditions

Académie Milala may update these Terms and Conditions to reflect changes in our services, training programs, or legal requirements.

The most recent version will be published on this page, along with the updated revision date.

Any changes will not affect rights already acquired under an existing agreement, except where permitted by law.

We encourage you to review this page periodically.

17. Governing Law

These Terms and Conditions are governed by the applicable laws of the Province of Quebec and the federal laws of Canada applicable therein.

Any dispute related to the use of the website or the services offered will be handled in accordance with applicable legal provisions.

Nothing in these Terms and Conditions limits the mandatory rights granted to consumers under Quebec legislation.

18. Contact Us

If you have any questions regarding these Terms and Conditions, our services, training programs, or reservations, please do not hesitate to contact us.

Académie Milala

Address: 9825 Boulevard de l’Acadie, Suite 101 B, Montreal, Quebec, H4N 2W2, Canada

Phone: 438-380-8003

Email: info@academiemilala.ca

Website: https://academiemilala.com/

Our team will be happy to answer your questions and assist you with your inquiries.